先处理问题
先联系 support@m78armor.com 处理交付、下载、运行或理解问题。
退款政策 Refunds
这份规则只围绕 M78Armor Hermes Core 当前的直接数字购买路径。
This refund policy is written around the current direct digital purchase path for M78Armor Hermes Core.
围绕 Core 购买路径的退款规则
Refund rules for the current Core purchase path
退款
REFUNDS
先支持，再判断是否退款
Support first, refund second
很多所谓退款问题，本质上是交付确认、下载、环境或理解问题。先把这些排掉，更快也更公平。
Many refund requests are actually delivery, download, environment, or interpretation issues. Clearing those first is usually faster and fairer.
重复扣款、未交付、实质性缺失
购买后 30 天内，若重复扣款、合理排查后仍未交付，或交付文件有实质性缺失且无法合理补救，退款申请可能被批准。
改主意或期待错位
如果产品已正常交付，而退款原因只是改变主意、未读说明，或把聚焦产品当成完整安全解决方案购买，通常不适用退款。
Handle the issue first
Contact support@m78armor.com first for delivery, download, runtime, or interpretation problems.
Duplicate charge, non-delivery, or material incompleteness
Within 30 days of purchase, a refund may be approved for duplicate charges, non-delivery after reasonable troubleshooting, or materially incomplete delivery files that cannot be remedied in a reasonable time.
Change of mind or expectation mismatch
If the product was delivered and the issue is simply a change of mind, not reading the instructions, or expecting a focused product to be a full security solution, the request usually will not qualify.
提交请求
REQUESTS
申请退款时要发什么
What to send with a refund request
信息齐全，处理更快。
A complete request gets processed faster.
付款时间与付款凭据。
用于接收交付的邮箱或标识。
问题描述，以及你已经尝试过的步骤。
如果是文件问题，请指出缺失或损坏的具体内容。
Payment time and payment proof.
The email address or identifier used for delivery.
A description of the issue and the steps you already tried.
If the problem is with the files, identify what is missing or broken.