先支持，再判断退款
请先通过 support@m78armor.com 联系我们处理交付、下载、解压、运行或理解上的问题。很多问题是交付确认或运行环境问题，不需要走退款流程就能解决。
退款政策 Refunds
退款政策 Refunds
How refunds are handled for the current direct digital purchase path for M78Armor Core.
围绕 Core 直接数字购买路径的退款规则
Refund rules for the current direct purchase path for Core
退款政策
REFUNDS
清晰、保守、对双方公平
Clear, conservative, and fair to both sides
当前公开付费产品只有 M78Armor Core。退款政策围绕直接数字购买路径来写。
The only paid product in the current public line is M78Armor Core. This policy is written around the direct digital purchase path.
Support first, refund second
Please contact support@m78armor.com first for delivery, download, extraction, runtime, or interpretation issues. Many problems are delivery-confirmation or environment issues that can be resolved without a refund.
哪些情况可能退款
在购买后 30 天内，如出现重复扣款、已付款但未完成交付且在合理协助后仍无法补交、或交付文件存在实质性缺失并且无法在合理时间内补救，退款申请可能被批准。
What may qualify for a refund
Within 30 days of purchase, a refund request may be approved for duplicate charges, paid orders that were never delivered after reasonable troubleshooting, or materially incomplete delivery files that cannot be remedied within a reasonable time.
哪些情况通常不退
如果产品已经正常交付，而你是因为改变主意、不再需要、未阅读说明、或希望把聚焦型工具包当成“完整安全解决方案”来购买，这类情形通常不适用退款。
What is usually not refundable
If the product was delivered normally, and the reason is a change of mind, no longer needing it, not reading the instructions, or expecting a focused toolkit to behave like a complete security solution, those cases are usually not refundable.
需要你提供什么
请提供付款时间、付款证明、用于接收交付的邮箱或标识、问题描述，以及你已经尝试过的步骤。信息越完整，处理越快。
What we need from you
Please provide the payment time, payment proof, the email or identifier used for delivery, a description of the issue, and the steps already attempted. The more complete the information, the faster the review.
常见问题
FAQ
退款边界
Refund boundary
我买了之后发现它不是“完整安全平台”，可以退款吗？+
通常不行。网站已经明确它是聚焦型安全配置工具包，而不是托管服务或完整安全平台。
Can I get a refund because it is not a complete security platform?+
Usually not. The site states clearly that it is a focused security-configuration toolkit, not a hosting service or complete security platform.
我已经付款，但没有拿到交付说明怎么办？+
先联系支持。若在合理协助后仍无法完成交付，退款申请可能会被批准。
What if I paid but never received delivery instructions?+
Contact support first. If delivery still cannot be completed after reasonable troubleshooting, a refund request may be approved.
退款一定在 30 天内批准吗？+
不是。30 天是申请窗口，不是自动批准承诺。每个申请都会按事实、交付状态和沟通记录处理。
Is approval guaranteed within 30 days?+
No. Thirty days is the application window, not a promise of automatic approval. Each request is reviewed against the facts, delivery status, and communication record.