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Legal

Refund policy

This page sets out how refunds are handled for M78Armor digital products. It is written to be clear for customers and conservative for the business. Nothing here limits any mandatory consumer rights that apply under local law.

Last updated: 2026-04-07 · Applies to purchases made through approved M78Armor payment and delivery routes.
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Free Security Checklist

The checklist is free. There is no purchase and therefore no refund.

Starter - Security Configuration Toolkit

The starter package is delivered manually after payment confirmation. Refund requests may be made within 30 calendar days where there is a material delivery, file-integrity, or product-match issue.

Premium - Starter + Evidence Pack

The evidence pack follows the same manual delivery route. Refund requests may be made within 30 calendar days where the delivered files are materially incomplete, unusable, or materially different from the public description.

How the policy is applied

The policy exists to resolve genuine delivery, compatibility, or product-match issues. It does not create an open-ended trial period for copied digital files after manual delivery.

Eligibility

When a refund request is likely to be approved

  • The customer was charged more than once for the same order.
  • The delivered files are materially incomplete or materially different from the public product description.
  • The package cannot be opened or used because of a verified delivery failure or file integrity issue.
  • The customer reports a technical compatibility problem within the refund window and the issue cannot be resolved through ordinary support.
Practical rule: if the product delivered is not the product described, or cannot be used as delivered, the refund request should be taken seriously.
Exclusions

When a refund request is unlikely to be approved

  • A change of mind after the customer has received the files and there is no material defect in delivery.
  • Requests made more than 30 calendar days after purchase.
  • Issues caused by the customer's own environment, local changes, unsupported assumptions, or failure to back up before making changes.
  • Requests based on the fact that hardening work still requires judgement, testing, or operator review.
  • Requests for compensation linked to outages, data loss, missed deadlines, or security incidents in the customer's own environment.
Process

How refunds are processed

What to send

Email support@m78armor.com with the order date, order reference, the email used for the order request, and a short explanation of the issue.

Review window

Most requests should be reviewed within five business days. We may ask for a screenshot, integrity error, or other reasonable evidence where the issue is technical.

Refund route

Approved refunds are returned by bank transfer or another written route agreed with the customer. Timing depends on the relevant banks and payment rails.

Support first

Where the issue is operational rather than structural, support may be offered before a refund is approved. That is often the fastest way to resolve the problem.

Contact

Refund contact

Refund requests and refund-related questions should be sent to support@m78armor.com.
Use the subject line Refund Request and include the order reference from the order request flow.